FAQs

Forksake - Specialist Food Ingredients frequently asked questions

What is your shipping turn around time?

All our orders are shipped out the very next working day and sent on a tracked 24 hr service via DPD. 

We combine the shipping for orders of more than one item.

Shipping is free on order over £25. 

If you are placing an order and live in either the Scottish Highlands or Isles, please choose the shipping option for Scottish Highlands which is a two day delivery service for orders upto 10kg, if your order is over £60 for the Scottish Highlands it will be free. 

Im not happy with my order, what do i do? 

If for what ever reason you're not happy with your order please send us a message at info@forksake.co.uk and we'll try our best to resolve the issue with you. 

Please contact us within a week of delivery if you'd like to initiate a return. If you contact us after the weeks period we may not honour the return. 

If you would like to cancel your order please contact us at info@forksake.co.uk

Allergens Statement:

Where products are indicated as not having an allergen present this refers to the product not being formulated or wholly derived from the particular ingredient.

Allergen handling policies and procedures are in place through the supply chain to reduce the likelihood of cross contamination from allergens however this cannot be guaranteed.

Where specific guarantees are required please contact Centaur Foods for further information. Unless otherwise in bold and capitals in the product description, are supplied, to the best of our knowledge, free from nuts and nut derivatives. Nut products are handled by Centaur Foods and careful nut handling procedures and practices are in place. Due diligence checks of the supply chain are in place, however due to the nature of the products supplied it is not possible for the company to guarantee that no cross contamination has taken place at some point in the supply chain prior to delivery to our premises.  

Are you Eco conscious?

Yes! Yes we are, eco sustainability is a big part of our companies morals. we're a carbon neutral company. We ensure we offset all the carbon emissions from our importing and storage of goods. We've also had solar panels fitted on our main warehouse to power most of our operations. We've also started to roll out the use of oxo-degradable bags for all our products which are packed on site.

And as a company we've sponsored a lovely orangutan named Betty from the UK Orangutan Appeal.

Do you do discount on bulk orders? 

For bulk order enquiries please just drop us a message and we will see what we can offer

I am looking for something that's not on your site? 

If you're looking for something we don't stock, don't hesitate to get in touch with us! We're always looking for new products.

Can I send you my photo and recipes to use on your site? 

Yes! Please do! We will always give credit and we love seeing what delights our customers make with our products. And we'll even send you a little something in return if you do.